Reliability is our strength
Schlüter customer service is also characterised by a holistic approach and the objective of long-term cooperation. We can use a variety of “tools” here. Our outstanding team, an extensive network of branches, a spare parts supply service with its own central warehouse and regional parts depots in close cooperation with manufacturers are just some examples of our unique base for supporting your processes. You obtain clear added value by avoiding downtime, resulting in optimal machine availability. We continually build on our expertise through further and advanced training, meaning that our team is always prepared and meets the highest quality and cost-efficiency demands. The data transfer of your machines using KOMTRAX™ forms, for example, the optimum supplement to maintenance and repair packages. By linking customer, machines and Schlüter für Baumaschinen, it is possible to plan maintenance processes precisely, and to minimise down times and maintenance costs. All analysis data, such as, for example, location, liquid fill level, warning notices and machine maintenance times, can be called up. Specially equipped Schlüter work stations and our mobile service vehicles mean that we are always close to your location and available 365 days a year via means such as our service hotline.
Systemnutzung is our strategy for customised applications. We put our market and customer-focused services for our premium products together in such a way that we utilise their full potential for you. Our product specialists prepare quotes that are tailored to your individual needs ranging from daily rental to cost in €/ton or €/hour of operation. Our experience is a requirement when it comes to this kind of special application consulting.
Lifecycle management from Schlüter offers you security in your application. Expert consulting and targeted tuning of the machine to your specific application allows us to take care of you and your machine “for a lifetime”. This gives you the security of always being in reliable hands.
Thanks to the innovative machine information system Komtrax from Komatsu, we always have an overview of all registered machines and are able to react very quickly when a machine requires servicing, for example.